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• Name ( First & Last) :
• Address :
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• Model number (where to find) :
• Serial number (where to find) :
• Place and Date of Purchase :
• The issue regarding your product :

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Product Service and Repair Policy
Everex (hereinafter referred to as "EVEREX") makes every attempt to ensure products in need of service or repair be handled in a timely and efficient manner. To facilitate proper processing and handling of such services, the original purchaser (hereinafter referred to as "CUSTOMER") of new or factory refurbished Everex product (hereinafter referred to as "PRODUCT") must adhere to the following procedures:

Prior to requesting a return for repair or replacement service, please read the original Everex Warranty Agreement. To obtain product service, CUSTOMER must first contact the EVEREX service department or an authorized service facility as specified by EVEREX.  CUSTOMER can call toll-free 1-866-850-8835 or email customerservice@everex.com.  EVEREX will assist in diagnosing any potential claim (hereinafter referred to as "CLAIM).  If it is discovered that a CLAIM does exist and can not be resolved remotely (via telephone or email), EVEREX may at its discretion, issue CUSTOMER a Return Merchandise Authorization Number (RMA number). This RMA number will serve as the CUSTOMER claim and reference number until the issue is resolved or transferred.

Once an RMA number is made available to CUSTOMER, the PRODUCT must be delivered to EVEREX or an authorized EVEREX service center (hereinafter referred to as "EVEREX SERVICE CENTER") within 30 days. Delivery and retrieval of PRODUCT to-and-from an EVEREX SERVICE CENTER may be at the CUSTOMER expense.  When sending PRODUCT to an EVEREX SERVICE CENTER, CUSTOMER must deliver the PRODUCT, freight prepaid, in either its original packaging or packaging affording an equal degree of protection.  CUSTOMER will be responsible for proper packaging, shipping costs, insurance for loss or damage during shipping, and any other taxes, fees, or charges associated with transporting the PRODUCT(s) to an EVEREX SERVICE CENTER. EVEREX strongly recommends that CUSTOMER apply tracking measures to the PRODUCT as a means to assure it can be properly located during its transit.  EVEREX will not be responsible for any lost packages during transit.  CUSTOMER IS RESPONSIBLE FOR ANY DAMAGE INCURRED TO THEIR EVEREX PRODUCT & PACKAGE CONTENTS DURING ITS TRANSIT.

Upon receiving the PRODUCT, EVEREX will properly examine its contents for any damage prior to any diagnostics or repair work is to be made.

· If there is any physical damage, EVEREX will notify CUSTOMER of such findings and proceed to return entire PRODUCT to CUSTOMER unless otherwise instructed by CUSTOMER to continue repair at the expense of the CUSTOMER.

· If EVEREX is able to duplicate the CLAIM, EVEREX will make all reasonable attempts to repair the PRODUCT in a timely manner.  If the reported CLAIM can not be duplicated, EVEREX will contact the CUSTOMER and make arrangements to have the PRODUCT returned.  There may be a service fee applied to the CLAIM, if EVEREX determines that the root cause of CLAIM involves installation of non-authorized 3rd party software or hardware.

· If EVEREX determines that the CLAIM is not covered under the Everex Warranty Agreement.  EVEREX will notify CUSTOMER and inform of any possible fee-based, service alternatives are available.  Notifications will be made for a minimum of 3 attempts.  If EVEREX is unable to contact CUSTOMER within reasonable means, the PRODUCT in question will be held for a minimum of 2 weeks and up to 1 month from the time the first attempt was made.  If in this time frame, EVEREX is unable to contact the CUSTOMER. The PRODUCT will be returned freight collect, to the last contacted address on record with EVEREX.

Before providing a PRODUCT to EVEREX for service, CUSTOMER should remove any confidential, proprietary or personal information, and removable media, such as floppy disks, CDs, DVDs or PC Cards.  EVEREX will not be responsible for lost or damaged personal items accompanying PRODUCT.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO BACK UP THE CONTENTS OF THEIR HARD DRIVE BEFORE SERVICES ARE PERFORMED AND REMOVE ANY DATA FROM PARTS OR PRODUCTS RETURNED TO EVEREX, INCLUDING ANY DATA OR SOFTWARE INSTALLED ON THE HARD DRIVE.  It is possible that the contents of the PRODUCT hard drive will be lost or reformatted in the course of service.  IF DURING THE REPAIR OF THE PRODUCT THE CONTENTS OF THE HARD DRIVE IS ALTERED, DELETED, OR IN ANY WAY MODIFIED, EVEREX WILL NOT RESPONSIBLE FOR ANY LOSS OF DATA WHATSOEVER.  PRODUCT WILL BE RETURNED TO CUSTOMER CONFIGURED TO ORIGINAL FACTORY SPECIFICATIONS (SUBJECT TO AVAILABILITY OF SOFTWARE).

If EVEREX requests CUSTOMER return defective part(s) or PRODUCT, either through verbal or written communication, CUSTOMER must do so within 7 days after part(s) or products are received by CUSTOMER.  EVEREX may charge CUSTOMER for the replacement parts or PRODUCT if the CUSTOMER fails to comply with the request.

EVEREX may, at its own discretion, choose to pay the shipping charge for CUSTOMER replacement parts to addresses within the continental United States, (excluding Puerto Rico and U.S. possessions and territories). Otherwise, EVEREX will ship all parts freight collect.  EVEREX will include a prepaid shipping container with each replacement part for the CUSTOMER to use in returning the replaced part to EVEREX.

The references on this EVEREX RMA Policy may contain some inaccuracies and/or typographical errors.  EVEREX does not warrant the accuracy or completeness of the information on this policy. EVEREX reserves the right to make changes to this policy without prior notification.  For clarification on the EVEREX Product Service and Repair Policy, please contact EVEREX at 1-866-850-8835 or email customerservice@everex.com